What should a customer consider when replacing an older Scantron scanner?

Don't treat replacement as simply swapping one scanner for another. Use it as an opportunity to understand the customer's current workflow and future requirements.

Consider:

• Current scanner model and age
• Current forms and their compatibility
• Existing scanner software
• Windows/IT environment
• Annual scanning volume
• Number of instructors, departments, or users
• Reporting and data requirements
• Need for imaging or other newer capabilities
• Availability of parts, service, and support for the legacy scanner
• Whether the organization wants to remain paper-based or move toward a hybrid/digital workflow

The current upgrade guidance recommends discussing three paths with customers: upgrade to a newer scanner platform, modernize with a digital solution, or implement a hybrid paper/digital approach. It also notes that replacement parts, service availability, and ongoing support can become increasingly limited for older scanners. 

This is particularly important for legacy products approaching End of Support. For example, the OpScan 16 reaches End of Support on June 1, 2027, after which service, maintenance, replacement parts, and technical support will no longer be available.