What is required to install Prisma and the Prisma Scanner Utilities?

Prisma Scanner Utilities is the driver and utility program for the scanner, and it can be paired with different programs. The Prisma installer is expected to install Scan Tools, and the Prisma Scanner Utilities is a required component of the installation.

What order should the software be installed in?

1. Uninstall everything Prisma-related.
2. Reboot the workstation.
3. Install Prisma Scanner Utilities first.
4. Install Prisma after the utilities are installed.
5. Install both applications using administrative privileges and run the installation as administrator.
6. Suspend security protocols, antivirus, and firewalls during installation.

What should be checked after installation?

After installation:

1. Confirm the scanner appears in Device Manager.
2. Run a calibration on the scanner.
3. Connect the scanner in Prisma.
4. Check the Select Stacker option to confirm it works.

What if Prisma asks for a license key?

Use the same license key that came with the original Prisma software.

What should be done if the download link appears invalid?

If a download link returns an invalid link error, the connection may be blocked. Clearing the browser history and restarting the browser is a recommended next step.